Welcome to Sharrow Lane Medical Centre
Patient online services are available which enables quick and easy access to our surgery - please ask at reception for log on details.
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Surgery Response to the Coronavirus Outbreak (COVID-19)
Please note, that the most reliable and up to date information regarding the Coronavirus is available on the NHS website www.nhs.uk. Further advice is available on the www.gov.uk website.
The NHS 111 Online service is available if you think you have symptoms of coronavirus.
Do I need to wear a face covering when visiting the surgery?
If you have been invited to attend the surgery by one of our clinicians we ask that you wear a face covering to help protect yourself, other patients, our clinicians and other staff members. The safety of all is of paramount importance to us.
You MUST wear a face covering that should cover your nose and mouth. You could make your own at home, wear a scarf or visit gov.uk/phe/face-coverings
We ask that you do not wear gloves.
When visiting for your appointment please if possible attend alone, carers or parents of course are able to attend. Our aim is to help minimise the number of people in our waiting area at one time.
We have a system in place in the waiting area to allow patients to be seated 2m apart.
Hand sanitisers are available and should be used by all visiting patients.
Please be reassured our surgery is a clean and safe area to visit, we are following strict protocols to ensure the safety of all.
Our GP’s and nurses are here for you- We continue to ensure that people who need care or medical assistance receive it. Do not ignore other health issues or ongoing medical conditions.
Changes to the appointment systems
Daily telephone triage – We are screening all appointments at the surgery. Anyone who would like an appointment should call the surgery at 9.00am in the morning and at 2.30pm in the afternoon. You can then expect a call from a GP or other clinician before a face to face appointment is offered. If we are able, we will try to help you over the phone to avoid a visit to the surgery.
Increased use of telephone appointments - We are encouraging patients to consider whether or not their problem requires a physical examination or a face to face discussion, and if not, we would be able to book a telephone appointment and speak with you at an allotted time.
Online appointment booking changes– Unfortunately, due to the risk of a symptomatic patient booking an appointment without speaking with us first we have temporarily suspended online appointment booking for face to face appointments. You are able to book a telephone appointment via the online system, but we cannot guarantee a specific GP or time for the call.
Explore other ways of working – We are exploring other ways of caring for our patients, including online consultations and we are now able to offer video calls and receive picture messages from patients.
Medication/chronic disease reviews and routine investigations – We are relaxing our medication review requirements and on a case by case basis weighing up the risk of bringing patients to the surgery for reviews etc against postponing this until a later date.
Other changes to daily routine
We ask that all patients attending the Surgery wear a face covering - and follow our social distancing and infection control procedures which are indicated when entering the building.
On entry to building via intercom – For patients who attend the surgery, we are allowing access via an intercom. Public Health England are encouraging any patients with a cough, fever or shortness of breath not to attend the practice (and to access healthcare via NHS 111 Online). If anyone with these symptoms does enter the building, we may have to briefly close for a deep clean, so would rather avoid this disruption. We will call back via telephone any patients who attend with these symptoms. The risk of Coronavirus transmission is significantly less outdoors, so we are offering patients the option to wait outside the surgery.
Sick Notes & Letters regarding Coronavirus
The Surgery will not be issuing letters for patients with coronavirus, or self isolating. The government have released an online portal for patients requiring confirmation for their employer. Information about MED3 Fit notes (sick notes) for your employer is also on the gov.uk site. GP's are not required or in a position to provide exemption letters for patients who believe they may be exempt from the wearing of a face covering. Further guidance can be found at gov.uk/phe/face-coverings
Screening coronavirus symptoms
It may be necessary for us to see patients with respiratory symptoms at the practice (after speaking with a doctor). We already have robust infection control procedures and are well prepared for circumstances such as this. We have allocated an entrance away from the main reception area and have a designated room to contain potential infection.
What can you do to help?
Please avoid the surgery if at all possible. As I'm sure you can appreciate, we are extremely busy, so please avoid routine queries, particularly calling for results. We will contact patients with abnormal results to arrange follow up.
It is important not to panic, take a common sense approach, and keep checking the official websites listed above for reliable and regularly updated information. If you think you have symptoms visit the NHS 111 website and avoid attending the surgery without speaking with a GP first.
Download our Patient Charter
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
We have ramps and wide doorways to enable wheelchair access, a disabled toilet and all facilities are on the ground floor.
(Site updated 07/08/2020)